How We Roll
1. WE DO THIS BECAUSE WE LOVE IT
Our business is built on the premise that every dog has the right to a joyful life. We’re dreamers and doers who believe in relentlessly exploring what’s possible. We’re passionate, playful and deeply invested in our pups.
2. TRUST IS EVERYTHING
We’re plain-speakers who mean what we say. We’re honest with our clients and each other. If our service isn't right for you, we’ll say so. When mistakes happen, we take responsibility and work our tails off to make things right.
3. WE DON’T DO MEDIOCRE
We give everything 120% and then some. We’re obsessive about exceeding expectations and going above and beyond for you, our pups, ourselves and each other.
4. WE LOVE OUR CUSTOMERS
You’re the reason we exist. Your trust in us allows us to do what we do. We’re obsessive about customer happiness, responding to emails and working non-stop to make sure you feel as valued, respected and appreciated as you truly are.
5. WE HAVE A KIND PEOPLE ONLY POLICY
Anyone who demonstrates mean-spirited, dishonest or douchetastic behavior is not welcome, in our community or as customers. That also extends to any practice of ageism, racism, sexism or any other ism that’s born from bigotry and hate.
6. WE’RE NOT FOR EVERYONE
Our sense of humour is a little left of centre, and our sense of optimism is unstoppable. We take a strong stand for kindness. We take our work seriously, but not ourselves.
7. WE HAVE FUN DOING IT ALL
Company mantra: Have fun!